This can happen if some background apps were running while the user was idle. Why Work Time is less than Productive Time for some users? Teramind continues recording all activity and Work Time, but not the Session Time.Ĥ.
HIDE WORKTIME OFFLINE
It can happen when the Agent is offline for some time (Teramind server was inaccessible due to network connection or other issues). Why Work Time is greater than Session time? Why Session Time is greater than 24 hours for a single day in selected date range?īecause user could be logged into several machines and we show total time on all machines.ģ. Session Time, as well as Productive / Unproductive Time and some others time values may be calculated with some delay, up to several hours, especially on the Cloud.Ģ. For more information about employee profiles, check out the Entering / Editing Employee Profiles section on the Teramind User Guide. You can set the pay RATE on the PERSONAL INFO tab). To setup the wages/salary: Select the EMPLOYEES menu. Represents the total wages earned by the user during this time frame and is based on salary/wage rate you may have designated to the user. The color table below shows the activity %: If the user is completely idle, their score will be 0%. If the user types at or above 40 words-per-minute or is active on the mouse with relatively few breaks, score will be 100%. The score of each five-minute interval is calculated based on the user’s keyboard and mouse activity. This value is an average of the activity level in 5-minute intervals during which the employee was logged into a session. Represents the average activity percentage for the selected date range. So, basically, the system will not start counting the idle time until the threshold is reached. For example, if the idle time threshold is set to 10 minutes, and someone didn’t use their mouse/keyboard for 15 minutes, then the idle time will be 5 minutes. This is calculated in conjunction with the Idle Time Threshold set on the Applications settings page.
Idle represents the absence of activity on keyboard and mouse. Represents time spent engaging the keyboard or mouse. The only difference is, the Productive Time measures time the user is actually active (moving the mouse, typing on the keyboard) on the websites/applications.
This is similar to the Unproductive Time. Check out the CONFIGURE > Productivity Profiles section on the Teramind User Guide for more information. Note that, activities not classified will not count towards the unproductive time, only activity specifically classified as 'Unproductive' will. Unproductive time is total time spent in applications and websites classified as 'Unproductive' as per the applicable Productivity Profile of an employee. Represents time spent on productive websites and applications. With this metric, you can determine if your employees were present or absent from work and how many hours they have clocked in for a selected date range. In other words, work time represents the gross amount of time which your employees logged as user sessions (excluding any locked sessions). In other words, it's the total time for which the user had been logged into their computer. when a screensaver is running or the Lock command is used in Windows). Session Time = Work Time + Locked Session time (i.e. Here's some explanations on what each metric means: Session Time
HIDE WORKTIME UPDATE
Microsoft is aware of this issue and will update this article when a fix becomes available.These are associated with the BI Reports > Productivity and the Employee > Time Worked reports. These elements include WeekDays, WeekendDays, and AllDays.įor more information about the new elements in Exchange Server, see (/previous-versions/office/developer/exchange-server-2010/ff343675(v=exchg.140).
Outlook cannot yet handle all the new elements that are used by newer versions of Exchange Server.
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